What data do we collect?

Our Company collects the following data: Personal identification information
(Name, email address, phone number, your company and position and type of industry you work with)

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process it when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey, subscribe to our newsletter, or provide feedback through any of our message boards or via email.
• Use or view our website via your browser's cookies.
• Interact with us through social media channels.
• Contact us through our customer support channels or provide information to our sales representatives.
• Attend our events or webinars and share your information with us.
• Provide us with your business card or contact details at networking events or trade shows.

Our Company may also receive your data indirectly from the following sources:

• Our business partners or affiliates who refer you to us or collaborate with us on products or services.
• Third-party data providers who collect and sell data, such as demographic or firmographic information.
• Publicly available sources, such as social media profiles, business directories, or news articles.
• Other sources with your consent or as permitted by law.

How will we use your data

Our Company collects your data so that we can:

• Process your order and manage your account.
• Provide you with customer support and respond to your inquiries.
• Personalize your experience on our website and tailor our products and services to your interests.
• Email you with special offers, promotions, or information about new products or services we think you might like.
• Conduct market research and analyze customer trends to improve our products and services.
• Comply with legal and regulatory obligations and protect the security of our customers and our business.
• Use anonymized or aggregated data for statistical analysis and business reporting purposes.

If you agree, Our Company will share your data with our partner companies so that they may offer you their products and services. Our partners may include:

• Companies that provide complementary products or services to ours, such as technology providers, software vendors, or service providers.
• Affiliates or subsidiaries of our company that offer related or complementary products or services.
• Third-party vendors or agencies that assist us with marketing, advertising, or analytics services.
• Business partners or collaborators that work with us on joint marketing or sales initiatives.
• ther companies with your consent or as permitted by law.

When Our Company processes your order, it may send your data to, and also use the resulting information from, financial institutions such as banks or credit card checks to prevent fraudulent purchases. We take the protection of your personal information seriously and only share your data with these institutions to the extent necessary to prevent fraudulent activity.

How do we store your data?

Our Company securely stores your data on our servers located in Portugal, and complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws and regulations established by the European Union. We take the security and protection of your personal information seriously and have implemented robust technical and organizational measures to ensure the confidentiality, integrity, and availability of your data. We have implemented physical, technical, and administrative security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction. We regularly review and update our security protocols to ensure they comply with the GDPR and other applicable data protection laws and regulations established by the European Union.

Our Company will keep your personal identification information, including your name, email address, phone number, company name, your position, and the type of industry you work in, for a period of 36 months. Once this time period has expired, we will delete your data by securely erasing or anonymising it, in accordance with applicable data protection laws and regulations. We may retain certain information for a longer period of time, as required or permitted by law, to comply with legal or regulatory obligations, resolve disputes, prevent fraud or abuse, or enforce our agreements. In such cases, we will ensure that your personal information is protected and only used for the purposes for which it was retained.

If you wish to request deletion of your personal data before the expiration of the retention period, you may do so by contacting us through the channels specified in our contact details section. We will promptly review your request and take appropriate action in accordance with applicable data protection laws and regulations.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. Our partners may include:

• Companies that provide complementary products or services to ours, such as technology providers, software vendors, or service providers.
• Affiliates or subsidiaries of our company that offer related or complementary products or services.
• Third-party vendors or agencies that assist us with marketing, advertising, or analytics services.
• Business partners or collaborators that work with us on joint marketing or sales initiatives.
• Other companies with your consent or as permitted by law.

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group. If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
• The right to erasure - You have the right to request that Our Company erase your personal data, under certain conditions.
• Business partners or collaborators that work with us on joint marketing or sales initiatives.
• The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
• The right to object to processing - You have the right to object to Our Company's processing of your personal data, under certain conditions.
• The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: data-protection@luckymatrix.pt

What are cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in and remembering your preferences.
• Analyzing how you use our website to improve its design, layout, and functionality.
• Enabling social media integration and sharing features.
• Business partners or collaborators that work with us on joint marketing or sales initiatives.
• Targeting advertising and marketing campaigns to your interests.
• Facilitating the performance and functionality of our website.
• Ensuring the security and integrity of our website and protecting against fraud and unauthorized access.

By using our website, you consent to our use of cookies in accordance with this policy. You can choose to disable cookies through your browser settings, but this may limit your ability to use certain features of our website.

What types of cookies do we use?

There are several types of cookies, but our website uses two main categories of cookies:

• Functionality Cookies: Our Company uses these cookies to recognize you on our website and remember your previously selected preferences, such as your language preference and location. These cookies are essential for the website to function properly and are a mix of first-party and third-party cookies.
• Advertising Cookies: Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and IP address. We may share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage your cookies?

By using our website, you consent to our use of these cookies in accordance with this policy. You can choose to disable cookies through your browser settings, but this may limit your ability to use certain features of our website.

Privacy policies of other websites

The ProduThing website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 10 March 2023.

How to contact us

If you have any questions about Our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate
to contact us. Email us at: data-protection@luckymatrix.pt

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Comissão Nacional de Proteção de Dados (CNPD), which is the data protection authority in Portugal responsible for overseeing compliance with data protection laws and regulations. You can find more information about the CNPD and how to file a complaint on their website at www.cnpd.pt.